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3 Ways to Enhance Patient Connectivity and Raise Healthcare Reimbursement

By: Rip Harris | November 12, 2014

Patient satisfaction is truly the crux of the Affordable Care Act: The law ties Medicare reimbursement to patient satisfaction metrics, plans are in the works to link the physician’s pay to the quality of their care, and the HCAHPS will soon become the U.S. government’s most important tool to provide objective and meaningful comparison between hospitals. As consumers continue to enroll in high-deductible health plans, the number of working-aged American adults with problems paying their medical bills – 75 million, 41% of the population – will continue to grow. That means government assistance will too. It’s for those reasons that patient satisfaction has become, and should be, the primary focus for high-growth, well-fueled health systems. Patient feedback will account for approximately one-third of a provider’s Medicare reimbursement score, and that reaction is usually based on the patient’s most recent interaction with the provider: Billing. So the way you go about connecting with them during that process has an immediate, and direct impact not only on their willingness to work with you expediently, but the amount you’ll be reimbursed.
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Connecting with Millennials: What to Consider When Collecting Student Loan Debt

By: Chris Beebe | November 10, 2014

As ARM agencies ponder tapping into one of the most promising lines of debt collection in the accounts receivable management industry today, many are finding that opening a student loan division isn’t as simple as setting up a few dialing campaigns and hiring a few extra agents. The student loan market’s demographics and complexity make it a much different, more involved animal than many other types of debt. Over the next several weeks, I will discuss a few of the most critical challenges facing those who choose get involved in the student loan industry, starting with: The Student Loan Market is Millennial.
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Employee Wellness – 8 Ways to Get, Stay, and Live Well

By: Jill Lehman | October 23, 2014

Despite spending more per capita on health care than any other nation – nearly a fifth of our spending – the U.S. ranks disappointingly low on basic measures of good health like disability and life expectancy. It’s a hard pill to swallow for HR executives, responsible for health benefits and wellness programs. The troubling state of our country’s physical well-being keeps us up at night because we know it often reflects the organizations we serve. There’s a lot of research to suggest the best way to impact that discouraging statistic is to get, stay, and live well as a means to alleviate or prevent chronic conditions. According to the CDC, 84 percent of health care spending is associated with issues like diabetes, heart disease, arthritis, and cancer. Many of those are preventable, with obesity leading as a major factor. Obesity is a serious health concern with more than one-third of adults, approximately 78 million people affected. Nearly 1 in 5 youths aged 2-19 are as well. Our health is a precious gift and resource, yet we don’t always treat it that way or give it the time and attention it deserves. We simply take it for granted, making decisions every day that impact our overall health and general quality of life.
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The Word on PowerUp 2014

By: Casey Stanley | October 10, 2014

In the age of email, Twitter, Facebook, LinkedIn, Instagram, smartphones, FaceTime, Skype, ello (for a few months at least) and WebEx, it’s easy to forget how great it is to meet face-to-face with the friends you know mostly as screen names and text on a monitor. There’s something about actually talking to someone that brings fellowship and comradery to a conversation, especially for those whose profession often revolves around phone calls and letters. PowerUp is our occasion to make a few days out of just that sentiment.
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Conclusion - Vendor Management is Not Just for the Big Guys

By: Rozanne Andersen | October 2, 2014

We have said it before, and we will say it again: Regardless of size or market segment, every receivables operation – in one way or another – is affected by the CFPB’s authority. The Bureau has made it clear that vendor and service provider oversight lands within their purview. So it stands to reason it should fall within yours.
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#10 - Document, Document, Document

By: Rozanne Andersen | September 24, 2014

Tracking your company’s interactions with vendors and service providers as well as changes to your oversight program are critical to your success. Just as your service providers must show you, not just tell you, how they seek to comply with applicable consumer financial and data security laws; so too must you be able to prove your adherence should the CFPB come knocking.
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#9 - Remember UDAAP

By: Rozanne Andersen | September 18, 2014

The contracts you set can’t guarantee a perfect, incident free relationship. But they can help you manage risks that are difficult to identify and quantify. That’s why it’s important to pay particular attention to the requirements under the Unfair, Deceptive, or Abusive Acts or Practices (UDAAP) section of the Consumer Protection Act. Historically, banks, credit grantors, and members of the credit and collection industry have been under the mistaken belief that once they outsource a service to a service provider they have washed their hands of responsibility. Make no mistake: Those days are long gone. The CFPB and other federal banking regulators expect banks, credit grantors, and members of the credit and collection industry to practice effective risk management regardless of whether the organization performs the activity internally or through a third party. Your use of a third-party service provider does not diminish the responsibility of your board of directors and senior management to ensure the activities performed by your service providers are done so in a safe and sound manner, and in compliance with all applicable laws, which may include UDAAP.
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2014’s Midyear ARM Review: The 5 Big Highlights

By: Rozanne Andersen | September 16, 2014

Evidence is clear: Those in the ARM industry who are adapting and investing in the “new world order” of increased regulation and government oversight are positioned to reap rewards. But how exactly?
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Flex Your Work Environment for Higher Engagement, Retention, and Productivity

By: Jill Lehman | September 11, 2014

Engagement, retention and productivity among employees are three of an HR pro’s most important goals. We take a lot of steps to bolster them, mostly in an effort to offer employees better compensation, in alignment with company goals and the bottom line, of course. But what if all three could be raised by changing the environment in which employees work? The truth is, big steps toward achieving all three can be reached in one fell swoop with a more flexible work environment – That is, giving your staff more control over their work time and schedules. That might be a scary thought, but I assure you, for many businesses the advantages of the practice outweigh the drawbacks. Workplace flexibility makes the most sense for executives who believe in three principles: Creativity, innovative spirit, and quality are more important than location Associates need to be energized, engaged and successful both at work and at home Energy leads to improved morale, increased productivity, better service, and reduced turnover
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#8 - Plan a Trip, Pay a Visit

By: Rozanne Andersen | September 10, 2014

Take the time to meet face-to-face with your vendors and service providers and see their operation in action. You need not treat all service providers alike. Tailor your oversight program regarding compliance with consumer financial and data security laws to the risks posed by each of your service providers. A one size fits all approach is not necessary or even appropriate.

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