There are two camps forming among collection agencies: one is for those who simply do not call cell numbers, and the other is for those who do. If you are in the former, doing business has probably gotten tougher over the last several months as more and more consumers ditch landline phones – Unfortunately it is only going to get worse. No one disagrees that calling cell numbers is risky business, but it can be done if you set the proper workflow in motion. To assist you in your efforts to ensure calls to cell phones are not made using an autodialer, prerecorded message, or artificial voice without the consumer’s consent, you should first filter all telephone numbers received upon placement through a cell phone identification service. This process is called a cell phone scrub. It is not only a useful step in your TCPA compliance strategy, but a mandatory one.