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Take These 4 Steps and Protect Yourself Against Cell Phone-Related TCPA Exposure

By: Rozanne Andersen | July 28, 2016

There are two camps forming among collection agencies: one is for those who simply do not call cell numbers, and the other is for those who do. If you are in the former, doing business has probably gotten tougher over the last several months as more and more consumers ditch landline phones – Unfortunately it is only going to get worse. No one disagrees that calling cell numbers is risky business, but it can be done if you set the proper workflow in motion. To assist you in your efforts to ensure calls to cell phones are not made using an autodialer, prerecorded message, or artificial voice without the consumer’s consent, you should first filter all telephone numbers received upon placement through a cell phone identification service. This process is called a cell phone scrub. It is not only a useful step in your TCPA compliance strategy, but a mandatory one.
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What Do Your Patients Think? How Do You Know?

By: Shawn Yates | July 26, 2016

Maintaining a holistic view of your patients’ concerns about their financial care, as well as their physical care, is a tougher task than many realize. Which means it’s often a tough task to learn how to collect from them, without disturbing the compassionate nature of the service you provide. What tools are available to you? What questions should you be asking? And how should you be asking them?
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Get to Know Healthcare’s Collection-Communication Connection

By: Shawn Yates | July 19, 2016

When it comes to efficient healthcare collections, providing patients with a satisfying experience often comes down to convenience. Providers must make the cost of treatment easy to understand, and remittance even easier. Accomplishing both requires revitalized efficacy in communication practice and infrastructure.
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Does Strauss v. CBE Group Show a Shifting TCPA Interpretation Tide?

By: Rozanne Andersen | July 13, 2016

Countless Telephone Consumer Protection Act (TCPA) decisions have been entered in favor of consumers in virtually all judicial districts, leaving defense attorneys with more questions than answers about TCPA compliance. For this reason, the court’s ruling in Strauss v. CBE Group is a refreshing shift in legal interpretation, allowing many to breathe a sigh of relief.
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The 3 Big Factors That Make Patient Self-Pay a Headache for Providers

By: Shawn Yates | July 12, 2016

According to Healthcare Finance News, more than half of provider bills don’t get paid. And for every dollar billed to patients, providers have historically failed to collect 65 cents. Providers are experts at managing insurance reimbursement, but collecting self-pay dollars is a different story. With the average annual deductible for covered workers increasing 255% since 2006 and projected to continue this growth trajectory, providers are faced with a daunting challenge to remain profitable.
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6 Ways to Avoid the CFPB’s Collection Litigation Ire

By: Rozanne Andersen | June 29, 2016

The CFPB’s entry of a consent order with the law firm Pressler & Pressler, LLP; the firm’s principals Sheldon H. Pressler and Gerard J. Felt; and the firm’s debt buyer client, New Century Financial Services, Inc., on April 25, 2016, serves as yet another indicator of the CFPB’s outright disdain for collecting consumer debt by way of the courts.
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Don’t Rely on the “One Free Call Rule” When Navigating the Cell Phone Reassignment Minefield

By: Rozanne Andersen | June 21, 2016

If you autodial a consumer’s cell for which you had consent, and the number has been reassigned to another consumer, you are on constructive notice of the reassignment. We all agree it makes no sense. But the FCC has indeed, and once again, erred – perhaps to an absurd degree – on the side of consumers:
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Take These 4 Essential Cell Phone Scrubbing Steps for Clean Hands When Autodialing

By: Rozanne Andersen | May 5, 2016

In an effort to ensure calls to cell phones are not made using an autodialer, prerecorded message or artificial voice without the consumer’s consent, call center operators frequently filter all telephone numbers received upon placement through a cell phone identification service. This process is called a cell phone scrub. It is not only a useful step in your TCPA compliance strategy, but a mandatory step.
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Navigate the E&O Insurance Minefield, Starting With These 3 Questions

By: Rozanne Andersen | May 4, 2016

Reading the fine print of your company’s errors and omissions (E&O) insurance policy is about as interesting as reading a mutual fund prospectus. The font is small, the text is nuanced, the subject is boring and in most cases, exclusions abound. Even the most seasoned insurance agents are topically challenged. And to make matters worse, your failure to ask the right questions about the right coverages can lead to financial ruin.

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