The value your account reps provide when it comes to effective communication with patients cannot be overstated. Like most, you’re constantly trying to find new ways to support their success. And one of the most immediate ways you can do so is to give them complete command over, and deep insight into your account data. Medical collections depends largely on accurate, expedient conversation with patients. It’s the nature of the beast: Healthcare bills are often large, unexpected, and dependent on multiple forms of payment – Insurance, Medicare, Medicaid, and (increasingly) self-pay. Patients usually, and rightfully, have a number of questions about why their bills look the way they do, and what they owe, which can lead to inefficiencies among your customer service teams if the information they have available isn’t organized properly.