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Ask These 3 Questions to Identify Your Most-Innovative Partners

By: Guest Author - Derek Whitaker | April 9, 2014

Smart organizations are always on the lookout for innovative partners, for reasons beyond thought leadership – An innovative partner provides efficiency. That’s an advantage every executive should embrace. In 1989, Inc. Magazine interviewed Steve Jobs following his receipt of the publication’s “Entrepreneur of the Decade Award.” It’s a famous conversation, largely because of an inspiring quote from the late Apple CEO that’s been repeated ad nauseam in board rooms and MBA classrooms since:
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The Self-Pay Conundrum: 4 Ways to Help Patients Zero Their Balance

By: Steve Scibetta | April 8, 2014

HSA accounts, the CFPB, and financial assistance options might offer a hand when it comes to helping self-pay patients cover their medical bills. But really, who plans for a heart attack or a cancer diagnosis?
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#WWW25 – Looking Back on 25 Years of Connectivity

By: Michael Wolfe | April 2, 2014

Imagine what the world would look like now without email, file sharing, and YouTube. Tough, huh?
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Why Successful Companies Disrupt Themselves

By: Melissa Norcross | March 25, 2014

Our industry frequently deals with people at transition points, going through changes that play out in their finances. That fact got me wondering: How likely is disruption for the average person?
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3 Cost-Saving Secrets for Optimal Contact Management

By: Rip Harris | March 12, 2014

You spend a ton of money to contact consumers. A ton. And it seems lately you’re getting less and less from that spend as you dial manually more and more. What are some quick ways to save? In the good ol’ days you’d expect to generate 4,000 minutes of autodialing per agent per month. It was easy to amortize those hidden costs across that kind of call volume, and the connects you would get. Now it’s not so clear.
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Private vs. Federal Student Loans: Know the Difference, Then Collect

By: Casey Stanley | March 5, 2014

It’s a tempting prospect: the student loan market now represents the second-largest debt pool in the U.S., second only to home mortgages. And despite a size surpassing $1 trillion, it shows no signs of slowed growth as sluggish economic recovery has contributed to a 13.7% compounded annual growth rate since 2004. It comes as little surprise that many collection agencies are rushing to get their feet wet, since even a small slice seems like it can yield a big return.
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6 Critical Considerations for Profitable Dialer Scheduling

By: Terry Glidden | February 26, 2014

When it comes to efficient collections, the ‘when’ can be just as important as the ‘who’ – As in, when you call a list of contacts can have as much bearing on promises as who is on that list to begin with. That’s why most effective collection agencies spend a great deal of time formulating strategic dialing schedules – An intentional way of organizing call campaigns so collector time and dialing is focused on specific goals throughout the day. Specifically, you want agents to spend the majority of their time on your most profitable accounts.
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The Top 4 TCPA Cell Phone Dialing Pitfalls, and How to Avoid Them

By: Rip Harris | February 25, 2014

Ontario Systems replaces its original February 20, 2014 blog entry entitled  “The Top 4 TCPA Cell Phone Dialing Pitfalls, and How to Avoid Them” with the following entry for purposes of retraction of certain statements and clarification of comments related to the TCPA and preview-dialed calls. It almost goes without saying: Navigating TCPA compliance is a challenge for even the most astute TCPA follower. What about dialing cell phones in the wake of the vacated Nelson vs. Santander case remains risky?
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Raise Patient Satisfaction/Medicare Reimbursement with These 4 Actions

By: Steve Scibetta | February 18, 2014

To improve patient care and reduce costs, the Patient Protection and Affordable Care Act (PPACA) has made Medicare reimbursement dependent on patient care quality – not simply the quality of services rendered. Called the Hospital Value-Based Purchasing Program (HVBP), it’s a measure that’s obviously created some challenges for healthcare executives. How, exactly, does the law define quality patient care?
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M&A Update for Your BOD, Investors – Tips for CFPB Compliance Issues

By: Rozanne Andersen | February 14, 2014

Board members and investors are no longer an insulated body of leaders who simply review the balance sheet. In today’s world of CFPB oversight, they must take stock in your operation like never before. That’s why on Thursday, February 20, Mike Ginsberg and I will kick off our 2014 four-part webinar series, From Our Desk to Yours – Leadership Series for ARM Executives.

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