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Electronic Payments Step Two – Understand Your Authorization Requirements

By: Rozanne Andersen | April 20, 2017

Sixty minutes into a presentation on electronic payments at a recent industry conference, an audience member’s question stops me in my tracks: They don’t understand the difference between an electronic payment authorization and an electronic signature. That’s an important piece of the puzzle, but one that requires a bit of discussion, at length. Let’s review:
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Electronic Payments Step One - Understand the Terminology

By: Rozanne Andersen | April 13, 2017

An electronic payment is a generic term for any process by which a payment of money is made electronically, without paper. There are many forms of electronic payments and each has its own set of compliance requirements. Credit card payments, payments made using the automated clearing house (ACH), electronic check payments, transfers initiated by telephone, transfers resulting from debit card transactions, prepaid card transactions and electronic check conversions (ECK) are all examples of electronic payments. Understanding the various compliance requirements associated with each is the first step toward effectively processing compliant electronic payment transactions.
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Will the ACA Survive After All?

By: Shawn Yates | March 30, 2017

The Affordable Care Act (ACA) has survived its biggest challenge to date with the failed attempt to repeal and replace by the GOP. But will it survive in the long run? Republican comments and President Trump’s many tweets would suggest the law is still doomed. It is hard to predict what will happen, but let’s examine some themes we are seeing so far to try to gain some insight:  
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5 Reasons Plaintiffs Can Make Personal TCPA Liability Stick to Executives

By: Rozanne Andersen | March 22, 2017

Consider for a moment this TCPA/FDCPA combo platter of a case, filed just shy of four years ago: Currier vs. PDL Recovery Group LLC. The fact pattern is not unique – Anyone reading this article could write the script:
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The Numbers Prove It: 4 Big Reasons Why Indy’s Becoming a Tech Destination

By: Jill Lehman | March 16, 2017

In a recent report published by the Brookings Institution, Indianapolis has emerged among a handful of metro areas with “statistically meaningful” growth in tech jobs. Comparing the shares of digital services employment held by 100 U.S. Metropolitan areas in 2010 and 2015, the Brookings study concluded that while most of this growth continues in the Bay Area, 14 other metro areas nationwide have seen hiring growth in that sector. Indianapolis’s, specifically, grew from about 12,660 tech jobs in 2010 to 21,830 in 2015, to claim about 0.8% of the national total.
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Receivables Leaders Are Taking These 7 Steps This Year to Armor Their Cybersecurity Programs

By: Rozanne Andersen | March 1, 2017

In 2016, cybersecurity worldwide increased by nearly $74 billion – A significant shift, to say the least. But it shouldn’t come as much of a surprise: The average consolidated cost of a data breach has risen to $4 million, and the average cost for each stolen record now sits at $158. And that doesn’t even take into account harm to a business’s reputation.
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These 6 Progressions in Telephony and Compliance Could Define Your Receivables This Year

By: Dan Womack | February 17, 2017

So, we’re more than 6 weeks into 2017. We have a new administration developing in the Federal government, new industry challenges to tackle, and new tools to meet them. The time has come to discuss which developments really matter to our industry, and where to place our attention and resources as the year goes on.
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Avera Health Discusses the Value of a Single Patient Experience

By: Shawn Yates | February 9, 2017

A couple weeks ago, we had the chance to talk with Todd Carlson, Director of Patient Financial Information Systems at Avera Health. During our discussion, Todd pointed out the value of a single experience when working with patients on their outstanding balances, describing the challenges his family of locally-owned hospitals, clinics, long-term care facilities and home health/hospice agencies needed to address when it came to dealing with disparate systems. For Avera, it came down to an important question: What was the best way to reconcile two sources of data – One from physicians, and one from hospital accounts?
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Find Your Inventory Sweet Spot for More Effective Settlement Letter Campaigns

By: Terry Glidden | February 2, 2017

Your consumer scoring tells you more than you might think. In fact, this tax season it can create a significant difference in the outcome of your letter campaigns.
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Weather Your Health System’s Business Office from Post-ACA Repeal With These 3 Changes to Your Operations

By: Shawn Yates | January 19, 2017

The Affordable Care Act’s repeal is no longer in question – It’s just a matter of how it will be carried out.

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