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The New FCC Order: 6 Consent and Revocation FAQs as Confusion Reigns

By: Rozanne Andersen | August 27, 2015

On August 20, John H. Bedard, Jr., David Kaminski, Rip Harris and I presented a webinar addressing some of the most persistent issues plaguing the credit and collection industry in the wake of the FCC’s July 10, 2015 Order. During the webinar we polled our audience and learned that of the 500+ attendees, 23% had read the Order, 39% had skimmed it, 17% had their attorney read it, and 21% had not read a single word.
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The New FCC Order: 10 Ways Your Industry Already Helps Out

By: Guest Author - John H. Bedard, Jr. | August 20, 2015

This is the final part of the discussion of the FCC’s newest TCPA order by defense attorney John H. Bedard, Jr. Be sure to check out Part 1 and Part 2!
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The New FCC Order: What Does ‘Capacity’ Even Mean?

By: Guest Author - John H. Bedard, Jr. | August 19, 2015

Here, defense attorney John H. Bedard, Jr. presses on in his discussion of the FCC’s newest TCPA order. Follow along each day for new updates!
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The New FCC Order: Is Your Lunch Box a Dialer Now?

By: Guest Author - John H. Bedard, Jr. | August 18, 2015

No. Your lunch box is not a dialer. Get a grip! The sky is not falling, deep breath, find your Tao. It is going to be ok. 
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The FCC’s Spoken – And There Are 7 Steps You Should Take, Today

By: Rozanne Andersen | August 11, 2015

I’m pooped. Beat. Whupped. Most of my waking hours over the last few weeks have been spent speaking with agencies, hospitals and credit grantors about how the Federal Communication Commission’s (FCC) July 10, 2015 Order will impact their business operations and compliance management systems. Quite frankly, if the angst I hear in their voices is any indication of the angst percolating within the industry generally, these conversations are far from over.
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An Interview with Premiere Credit of North America CEO Rob Meck

By: Casey Stanley | July 28, 2015

Nearly 30 years of experience in the ARM industry has put one of its leaders ahead of the pack – and here, he’s sharing what’s made him successful.
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Healthcare Financiers: Take the Sting Out of Service Provider Management with These 7 Steps

By: Rozanne Andersen | July 16, 2015

The CFPB has made it patently clear that organizations that retain vendors or service providers to assist them in connection with the billing, payment or collection of healthcare debt must manage and oversee such vendors to ensure their compliance with consumer financial protection laws. So if you haven’t established a compliance program that includes a robust vendor management system, you need to start today.
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10 Confessions, From a Remote Employee

By: Rachel Marsh | July 8, 2015

Rachel Marsh is an Ontario Systems Enterprise Sales Executive who works remotely in Midland, Georgia. That’s a long way from our headquarters in Muncie, Indiana. So naturally, her daily routine and work life tend to be a bit different from associates who work out of our Muncie office. As the organization grows, remote employees are becoming a bigger part of our culture here – and a key to our success. While we continually work to make our connections with remote employees smooth, unique challenges still present themselves sometimes.
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Got a Lawsuit Budget? Start Reducing it and Free Up Cash

By: Amy Friddle | July 1, 2015

It’s a sad, but true reality that many agencies have to set aside resources every year to fight lawsuits. But it’s perhaps sadder that many don’t realize simply having the right technology can significantly reduce the need for that type of budget.
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5 Practice Pointers for Better 501(r) Compliance

By: Rozanne Andersen | June 24, 2015

If you work on finances for a nonprofit hospital, you are probably familiar with the 501(r) regulation’s new requirements. Released by the IRS in December of 2014, it represents a complicated laundry list of mandates hospitals must satisfy in order to maintain nonprofit tax-exempt status. However, few hospitals appreciate the impact the regulation has on the traditional third party medical debt collection process, and the potential risk it poses to both the hospital and its third-party collection agency partners.

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