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Study Highlights the 3 Compliance Investments that Really Work

By: Rozanne Andersen | December 1, 2016

Since the Consumer Financial Protection Bureau (CFPB) first opened its doors in July of 2011, Larger Market Participants (LMP) have poured money into their compliance infrastructures. They have hired attorneys, paralegals, accountants, auditors and quality assurance professionals. They have purchased countless tools purporting to solve all their compliance ills. They have increased reliance on software providers to assist them with the very complicated task of maintaining systemic compliance with consumer financial laws. They have adopted robust Compliance Management Systems and turned their compensation programs upside down. But to what end?
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The Time is Ripe for Your Move to a First-Party Business Model

By: Amy Kennedy | November 22, 2016

Lately, many agency executives have created new opportunities for their businesses by offering to work in the name of their creditor clients under a first-party model. That’s because since 2012, the ARM and healthcare revenue cycle industries have put a tight focus on vendor and service provider management. The CFPB expects both supervised banks and non-banks to have an effective process for managing the risks of service provider relationships – Essentially holding creditors liable for collector behavior.
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4 Ways a United Republican House, Senate and Presidency Will Impact Healthcare Revenue

By: Shawn Yates | November 17, 2016

Now in control of all three branches of the Federal government, the GOP has made it clear its agenda over at least the next two years will focus tightly on deregulation – Including with a priority push to effectively defund the Affordable Care Act. Healthcare revenue executives will in turn find themselves with a new set of challenges to meet, as out-of-pocket amounts for seniors rise, and tighter restrictions on Medicaid qualification move millions of Americans back to being uninsured.
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Get to Know the GOP’s 4 Big Healthcare Objectives

By: Shawn Yates | November 16, 2016

Now in control of the Presidency, House, and Senate, the Republican Party will have the ability to push an agenda with big implications for the healthcare industry, with an aim to repeal the Affordable Care Act (ACA) among its top priorities. General consensus is complete abdication from the law is unlikely – since doing so would push nearly 20 million Americans, previously covered, to not having insurance – but a framework to effectively defund the ACA would occur.  Speaker Paul Ryan’s health plan proposal published earlier this year seems to be the roadmap for how the party will unravel the law within the first two years.
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Post-Election on the ARM Industry – 6 Things We Know For Sure

By: Rozanne Andersen | November 15, 2016

Like many of you, I have spent the past several days thinking, reading, digesting and visiting with colleagues and advisors about the impact of Trump’s election to the presidency.  One of my investor friends shared the most compelling of all perspectives and is worthy of further consideration: “While many things are promised on the campaign trail, all newly elected Presidents enter with a constrained ability to enact their agenda unilaterally. As a result, immediate and sweeping political changes are a process, which give markets and the American public time to digest and react. Although often derided by partisans, the inability of a President to swiftly change policies is a strength of our political system, not a weakness of it. The current market volatility is not because Trump was elected President, as markets do not have political affiliations. Rather, it reflects the market’s adjustment to a surprise presidential winner and the market’s tentativeness regarding the vast uncertainty over which of President-elect Trump’s stated policies he will be able to enact.”
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Big Data Might Answer 3 Big Questions for ARM and Healthcare Leaders

By: Richard Brown | October 31, 2016

Nearly a year ago, the FTC produced a report titled Big Data: A Tool for Inclusion or Exclusion? – Understanding the Issues and discussed a number of important implications for accounts receivable management firms. “Big data” has been a buzzing term for the last few years, but until now, its actual use has been confined to verticals largely outside the receivables space. That’s starting to change, as many ARM companies start to uncover potential benefits, risks and guidelines as they take the next step with enterprise-wide analytics and execution.
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Right Now, 3 Regulatory Questions Are on Every Savvy Receivables Leader’s Mind

By: Rozanne Andersen | October 27, 2016

Seven straight weeks on the road presenting at industry conferences, meeting with clients, facilitating industry work group discussions, leading roundtables and meeting with regulators has given me a lot to think about these last couple months. Our industry has made its voice heard, reacting to the CFPB’s new debt collection rules, and their impact on operations, business models and verticals that have to date enjoyed “under the radar” status. It’s been a busy quarter. So busy, in fact, that keeping up with the myriad issues playing into your 2017 plans might feel overwhelming, or impossible.
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The U.S. Chamber is Resetting the Consumer Finance Discussion (So Keep Talking!)

By: Casey Stanley | October 24, 2016

The ARM and revenue cycle management industries are critical pieces of the U.S. economic puzzle. We know that. And believe it or not, so do many in Washington D.C. The U.S. Chamber of Commerce has said it outright: Receivables management and revenue cycle management play vital roles in ensuring our credit system is healthy and efficient – A key driver of economic growth, which provides jobs, access to credit and improves quality of life across the country. 
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Take These 10 Steps to a Data-Driven Collections Strategy

By: Guest Author - Peter Ghiselli | September 13, 2016

Sophisticated scoring strategy enables maximum efficiency throughout the entire recovery cycle – And with a primitive model, your business cannot function at its full potential. Consider your industry peers: About 90% of collections operations use one of four levels of analytics, using available data to drive their approach – Logical data, demographic data, credit-based scores or custom scores can all factor in.
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The 10 Critical Functions Supporting Successful Collection Execution

By: Terry Glidden | September 7, 2016

Successful collection operations rely on more than just the technology and strategy you employ. At the end of the day, executing the many functions that support the vision you have for your business often makes or breaks your bottom line.

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