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How Close Are You to a Proper Call Center Audit?

By: Chris Miller | January 11, 2017

Like any business, ARM agencies start on a path to improved performance by measuring KPIs that define success. Traditionally, that’s meant a tight focus on the bottom line: Managers and executives tend to look at agents and ask first and foremost how many calls they’re making, and what the result from those calls have been. They use a scorecard that examines productivity, and dollars collected/promised, and they pay their agents on a bonus structure according to that performance. It’s a formula that’s worked for decades.
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How Are You Meeting the CRAs’ New Data Furnishing Requirements?

By: Carrie Carey | January 5, 2017

For the last several months, the major credit bureaus have been pushing more responsibility back to data furnishers in an attempt to meet requirements posted by a comprehensive series of initiatives designed to enhance credit reporting accuracy and transparency for consumers. Collectively referred to as the National Consumer Assistance Plan (NCAP), these new mandates are largely designed to standardize data received by Equifax, Experian and TransUnion.
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Hone Your Upgrade Strategy for Better Compliance, Security and Bottom Line

By: Gary Phillips | December 14, 2016

If you’ve ever been pulled over for an expired sticker on your car’s license plate, you know the frustration of paying the DMV double for an up-to-date registration. Just because you manage to go longer than a year doesn’t mean you don’t have to pay the prior period’s fees – It just means paying for both at the same time, often unexpectedly.
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Profitability: Your Blueprint For a Better Shelter From the Impending Healthcare Crisis (Clone)

By: Shawn Yates | December 12, 2016

There is a profitability crisis coming to healthcare.
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The 10 Ingredients for a Successful Compliance Audit

By: Dan Potts | December 6, 2016

Savvy receivables leaders know to identify problems and act on them before they become major issues – especially when it comes to compliance. Preventive measures save resources by eliminating the cost of non-compliance and damage to reputation, helping to create new business and maintain advantage over the competition. That’s why many ARM agencies should work diligently to prepare for potential compliance audits from the CFPB or other regulatory authorities who oversee their operations. If not, the risk of fines, penalties and legal actions may mount to an untenable extent if they aren’t avoided through mitigation actions.
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Study Highlights the 3 Compliance Investments that Really Work

By: Rozanne Andersen | December 1, 2016

Since the Consumer Financial Protection Bureau (CFPB) first opened its doors in July of 2011, Larger Market Participants (LMP) have poured money into their compliance infrastructures. They have hired attorneys, paralegals, accountants, auditors and quality assurance professionals. They have purchased countless tools purporting to solve all their compliance ills. They have increased reliance on software providers to assist them with the very complicated task of maintaining systemic compliance with consumer financial laws. They have adopted robust Compliance Management Systems and turned their compensation programs upside down. But to what end?
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The Time is Ripe for Your Move to a First-Party Business Model

By: Amy Kennedy | November 22, 2016

Lately, many agency executives have created new opportunities for their businesses by offering to work in the name of their creditor clients under a first-party model. That’s because since 2012, the ARM and healthcare revenue cycle industries have put a tight focus on vendor and service provider management. The CFPB expects both supervised banks and non-banks to have an effective process for managing the risks of service provider relationships – Essentially holding creditors liable for collector behavior.
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4 Ways a United Republican House, Senate and Presidency Will Impact Healthcare Revenue

By: Shawn Yates | November 17, 2016

Now in control of all three branches of the Federal government, the GOP has made it clear its agenda over at least the next two years will focus tightly on deregulation – Including with a priority push to effectively defund the Affordable Care Act. Healthcare revenue executives will in turn find themselves with a new set of challenges to meet, as out-of-pocket amounts for seniors rise, and tighter restrictions on Medicaid qualification move millions of Americans back to being uninsured.
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Get to Know the GOP’s 4 Big Healthcare Objectives

By: Shawn Yates | November 16, 2016

Now in control of the Presidency, House, and Senate, the Republican Party will have the ability to push an agenda with big implications for the healthcare industry, with an aim to repeal the Affordable Care Act (ACA) among its top priorities. General consensus is complete abdication from the law is unlikely – since doing so would push nearly 20 million Americans, previously covered, to not having insurance – but a framework to effectively defund the ACA would occur.  Speaker Paul Ryan’s health plan proposal published earlier this year seems to be the roadmap for how the party will unravel the law within the first two years.
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Post-Election on the ARM Industry – 6 Things We Know For Sure

By: Rozanne Andersen | November 15, 2016

Like many of you, I have spent the past several days thinking, reading, digesting and visiting with colleagues and advisors about the impact of Trump’s election to the presidency.  One of my investor friends shared the most compelling of all perspectives and is worthy of further consideration: “While many things are promised on the campaign trail, all newly elected Presidents enter with a constrained ability to enact their agenda unilaterally. As a result, immediate and sweeping political changes are a process, which give markets and the American public time to digest and react. Although often derided by partisans, the inability of a President to swiftly change policies is a strength of our political system, not a weakness of it. The current market volatility is not because Trump was elected President, as markets do not have political affiliations. Rather, it reflects the market’s adjustment to a surprise presidential winner and the market’s tentativeness regarding the vast uncertainty over which of President-elect Trump’s stated policies he will be able to enact.”

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