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These 6 Progressions in Telephony and Compliance Could Define Your Receivables This Year

By: Dan Womack | February 17, 2017

So, we’re more than 6 weeks into 2017. We have a new administration developing in the Federal government, new industry challenges to tackle, and new tools to meet them. The time has come to discuss which developments really matter to our industry, and where to place our attention and resources as the year goes on.
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Avera Health Discusses the Value of a Single Patient Experience

By: Shawn Yates | February 9, 2017

A couple weeks ago, we had the chance to talk with Todd Carlson, Director of Patient Financial Information Systems at Avera Health. During our discussion, Todd pointed out the value of a single experience when working with patients on their outstanding balances, describing the challenges his family of locally-owned hospitals, clinics, long-term care facilities and home health/hospice agencies needed to address when it came to dealing with disparate systems. For Avera, it came down to an important question: What was the best way to reconcile two sources of data – One from physicians, and one from hospital accounts?
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Find Your Inventory Sweet Spot for More Effective Settlement Letter Campaigns

By: Terry Glidden | February 2, 2017

Your consumer scoring tells you more than you might think. In fact, this tax season it can create a significant difference in the outcome of your letter campaigns.
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Weather Your Health System’s Business Office from Post-ACA Repeal With These 3 Changes to Your Operations

By: Shawn Yates | January 19, 2017

The Affordable Care Act’s repeal is no longer in question – It’s just a matter of how it will be carried out.
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How Close Are You to a Proper Call Center Audit?

By: Chris Miller | January 11, 2017

Like any business, ARM agencies start on a path to improved performance by measuring KPIs that define success. Traditionally, that’s meant a tight focus on the bottom line: Managers and executives tend to look at agents and ask first and foremost how many calls they’re making, and what the result from those calls have been. They use a scorecard that examines productivity, and dollars collected/promised, and they pay their agents on a bonus structure according to that performance. It’s a formula that’s worked for decades.
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How Are You Meeting the CRAs’ New Data Furnishing Requirements?

By: Carrie Carey | January 5, 2017

For the last several months, the major credit bureaus have been pushing more responsibility back to data furnishers in an attempt to meet requirements posted by a comprehensive series of initiatives designed to enhance credit reporting accuracy and transparency for consumers. Collectively referred to as the National Consumer Assistance Plan (NCAP), these new mandates are largely designed to standardize data received by Equifax, Experian and TransUnion.
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Hone Your Upgrade Strategy for Better Compliance, Security and Bottom Line

By: Gary Phillips | December 14, 2016

If you’ve ever been pulled over for an expired sticker on your car’s license plate, you know the frustration of paying the DMV double for an up-to-date registration. Just because you manage to go longer than a year doesn’t mean you don’t have to pay the prior period’s fees – It just means paying for both at the same time, often unexpectedly.
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Profitability: Your Blueprint For a Better Shelter From the Impending Healthcare Crisis

By: Shawn Yates | December 12, 2016

There is a profitability crisis coming to healthcare.
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The 10 Ingredients for a Successful Compliance Audit

By: Dan Potts | December 6, 2016

Savvy receivables leaders know to identify problems and act on them before they become major issues – especially when it comes to compliance. Preventive measures save resources by eliminating the cost of non-compliance and damage to reputation, helping to create new business and maintain advantage over the competition. That’s why many ARM agencies should work diligently to prepare for potential compliance audits from the CFPB or other regulatory authorities who oversee their operations. If not, the risk of fines, penalties and legal actions may mount to an untenable extent if they aren’t avoided through mitigation actions.
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Study Highlights the 3 Compliance Investments that Really Work

By: Rozanne Andersen | December 1, 2016

Since the Consumer Financial Protection Bureau (CFPB) first opened its doors in July of 2011, Larger Market Participants (LMP) have poured money into their compliance infrastructures. They have hired attorneys, paralegals, accountants, auditors and quality assurance professionals. They have purchased countless tools purporting to solve all their compliance ills. They have increased reliance on software providers to assist them with the very complicated task of maintaining systemic compliance with consumer financial laws. They have adopted robust Compliance Management Systems and turned their compensation programs upside down. But to what end?

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