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Take These 10 Steps to a Data-Driven Collections Strategy

By: Guest Author - Peter Ghiselli | September 13, 2016

Sophisticated scoring strategy enables maximum efficiency throughout the entire recovery cycle – And with a primitive model, your business cannot function at its full potential. Consider your industry peers: About 90% of collections operations use one of four levels of analytics, using available data to drive their approach – Logical data, demographic data, credit-based scores or custom scores can all factor in.
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The 10 Critical Functions Supporting Successful Collection Execution

By: Terry Glidden | September 7, 2016

Successful collection operations rely on more than just the technology and strategy you employ. At the end of the day, executing the many functions that support the vision you have for your business often makes or breaks your bottom line.
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Efficient Self-Pay Management Relies On These 4 Essential Factors

By: Shawn Yates | August 18, 2016

Many healthcare providers are aware of the impending profitability crisis coming to the healthcare industry, brought on by lower reimbursement from payers and high-deductible health plans that leave patients with balances they struggle to pay. Most health systems are good at collecting from insurers, but self-pay dollars are a different matter entirely.
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Profitability: Your Blueprint For a Better Shelter From the Impending Healthcare Crisis

By: Shawn Yates | August 11, 2016

There is a profitability crisis coming to healthcare.
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How the CFPB Has Armed the ARM Industry with a Preview of Impending Collection Revolution

By: Rozanne Andersen | August 3, 2016

On July 28 – Thursday of last week – the CFPB conducted a field hearing concerning its recently-released Outline of Proposed Debt Collection Rules (“Outline”). Each of the leading trade associations, and of course the leading trade publication for the ARM industry, insideARM, has already produced a number of summaries concerning the field hearing and the rules as presented in the CFPB’s outline. The field hearing kicked off with commentary by Bureau Director Richard Cordray, whose remarks followed the Outline’s contents.
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Take These 4 Steps and Protect Yourself Against Cell Phone-Related TCPA Exposure

By: Rozanne Andersen | July 28, 2016

There are two camps forming among collection agencies: one is for those who simply do not call cell numbers, and the other is for those who do. If you are in the former, doing business has probably gotten tougher over the last several months as more and more consumers ditch landline phones – Unfortunately it is only going to get worse. No one disagrees that calling cell numbers is risky business, but it can be done if you set the proper workflow in motion. To assist you in your efforts to ensure calls to cell phones are not made using an autodialer, prerecorded message, or artificial voice without the consumer’s consent, you should first filter all telephone numbers received upon placement through a cell phone identification service. This process is called a cell phone scrub. It is not only a useful step in your TCPA compliance strategy, but a mandatory one.
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What Do Your Patients Think? How Do You Know?

By: Shawn Yates | July 26, 2016

Maintaining a holistic view of your patients’ concerns about their financial care, as well as their physical care, is a tougher task than many realize. Which means it’s often a tough task to learn how to collect from them, without disturbing the compassionate nature of the service you provide. What tools are available to you? What questions should you be asking? And how should you be asking them?
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Get to Know Healthcare’s Collection-Communication Connection

By: Shawn Yates | July 19, 2016

When it comes to efficient healthcare collections, providing patients with a satisfying experience often comes down to convenience. Providers must make the cost of treatment easy to understand, and remittance even easier. Accomplishing both requires revitalized efficacy in communication practice and infrastructure.
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Does Strauss v. CBE Group Show a Shifting TCPA Interpretation Tide?

By: Rozanne Andersen | July 13, 2016

Countless Telephone Consumer Protection Act (TCPA) decisions have been entered in favor of consumers in virtually all judicial districts, leaving defense attorneys with more questions than answers about TCPA compliance. For this reason, the court’s ruling in Strauss v. CBE Group is a refreshing shift in legal interpretation, allowing many to breathe a sigh of relief.
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The 3 Big Factors That Make Patient Self-Pay a Headache for Providers

By: Shawn Yates | July 12, 2016

According to Healthcare Finance News, more than half of provider bills don’t get paid. And for every dollar billed to patients, providers have historically failed to collect 65 cents. Providers are experts at managing insurance reimbursement, but collecting self-pay dollars is a different story. With the average annual deductible for covered workers increasing 255% since 2006 and projected to continue this growth trajectory, providers are faced with a daunting challenge to remain profitable.

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